Senior and Community Centers:

Carroll County Senior and Community Centers rely heavily on the use of volunteers in the day to day operations of the centers. Volunteers are used to assist with service and clean- up of the meals, receptionist duties, give tours of the centers, teach classes, provide entertainment, decorate the centers, fundraising activities, plan bus trips, assist with paperwork, data entry, center newsletter, community service projects, call bingo, serve on the site councils, etc. In order to volunteer at a center, the volunteer must complete a volunteer application. In addition to general information and emergency contact information, volunteers give information on their availability and their areas of interest. The training of the volunteers is done by center staff. For more information contact your local senior and community center.

Long Term Care Ombudsman Program (LTCOP):

The Ombudsman Program depends on dedicated volunteers to uphold the rights of individuals living in nursing homes and assisted living facilities in Carroll County. The responsibilities of Ombudsman Volunteers include visits with residents residing in nursing homes or assisted living facilities; provide information to residents about their rights; identify, investigate and resolve complaints made by or on behalf of residents; advocate for changes to improve residents’ quality of life and care; and adhere to confidentiality policies required under federal law. Anyone interested in becoming an Ombudsman Program Volunteer must successfully complete a federally mandated training program. To receive additional information please call 410-386-3800

Senior Health Insurance Program (SHIP):

The Senior Health Insurance Program recruits and trains volunteers to provide one-on-one counseling to seniors who need help with their health insurance problems and concerns. Health insurance is extremely complex today. The volunteers are trained in topics such as Medicare, Medigap, Long Term Care Insurance and Medicare Part D (Medicare Prescription) benefits and costs. The service is free and confidential. Volunteers routinely intervene in resolving billing issues and referral to other services within the county. In order to receive additional information please call 410-386-3800.

Senior Medicare Patrol Program:

The Senior Medicare Patrol Program uses volunteers in counseling clients on what may be fraud and abuse in the Medicare and Medicaid systems. They are trained in fact finding and gathering the information to ascertain if an incident is an occurrence of fraud or simply a billing error. The volunteers are trained in educating the public. The volunteers are given instructions on how to report possible fraud. In order to receive additional information please call 410-386-3800.