Frequently Asked Questions
"1. How do I report an incident? "
To report an incident to Risk Management for investigation, fill out the County Incident Form and then submit it.
"2. What information should I included with an Incident report?"
Letter or note of explanation with details. If damage from the incident, include an estimate for the repair, detailed photos of the damage, and any supporting documentation of the incident and any repairs.
"3. Where do I send the Incident Report?"
You can submit it through the county website, email, mail, or fax.
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- Address: 225 N Center St, Westminster, MD 21157. Attn: Risk Management
- Email Address: cdevilbiss@carrollcountymd.gov
- Fax: 410-848-0003
"4. How long does it take for the Investigation to be completed? "
Depending on the complexity of the incident and damage, the investigation could take four to six weeks, sometimes longer. Typically, we ask for 2 to 4 weeks.
"5. What if my property or mailbox was damaged by a County snowplow? "
Contact Carroll County Division of Roads at 410-386-6717 to report the damage immediately and prior to making any repairs.
- *If your mailbox conforms to County law and is damaged by physical contact with a snowplow, the mailbox will be replaced with a duplicate box and post. If you would like reimbursement for damage to the mailbox or other structure placed within the County Right-of-Way (by way of permit and conforms to requirements of permit), please complete and submit the Incident Report form to the Office of Risk Management. Your incident will be investigated as all other damage incidents