Who the Veterans Services Program Serves:

Carroll County veterans of any age, a widow or widower of a veteran, a child of a deceased or disabled veteran and parents who lost a son or daughter in military service.

Services Provided:

  • Collaborate with the United States Department of Veteran Affairs, Maryland Department of Veterans Affairs and Veterans Service Organizations in securing benefits for Veterans.
  • Assist Veterans with obtaining their military discharge (DD214).
  • Help with preparing and submitting compensation/pension claims to the Veterans Benefits Administration.
  • Link veterans to the VA Healthcare system, advocate for veterans and their families and connect veterans to other community agencies, services and providers.
  • Track claims and assists with additional development requests made by the Veterans Benefits Administration.
  • Assist with denied claims by filing Notices of Disagreement or filing Appeals to reverse the negative decision.
  • Veterans Assistance Program/ Case Management services connecting Veterans to community resources, securing housing, and providing emergency funds to divert homelessness.

Carroll County Government Veterans Transportation Shuttle Program


Effective July 1, 2015, the Veteran’s Transportation Shuttle Service will be provided by 
Carroll Transit System (CTS) operated by Butler Mobility. The Veteran’s Shuttle provides 
service to specified Veterans Administration (VA) medical sites. There is no cost to the 
veteran or his/her personal care assistant for the Shuttle Program. 

HOW TO RIDE
STEP 1: All Veterans must be pre-qualified to use the Veteran’s Shuttle. To register or 
for general questions, please contact the Carroll County Division of Aging & 
Disabilities (DOAD) at (410) 386-3800. 
STEP 2: Once your registration is complete, call Carroll Transit System (CTS) operated 
by Butler Mobility at (410) 363-0622 to schedule transportation to a VA Medical facility. You must call CTS at least two (2) business days in advance of your appointment. 

VETERAN’S SHUTTLE OPERATIONS
The Veteran’s Shuttle operates Monday - Friday (except holidays) on a first come, first 
served basis. Registered riders must call CTS two (2) business days in advance 
to schedule their ride. 

SERVICE LOCATIONS / SCHEDULED RUNS 
To Baltimore VA Medical Center on Greene Street, the Loch Raven Center on Loch 
Raven Boulevard or To Fort Detrick, MD Outpatient Clinic 
Riders can board the shuttle at either: 
8:00AM—Carroll County Division of Aging & Disabilities, 125 Stoner Ave., Westminster
8:30AM—Shoppers, 6300 Georgetown Blvd., Sykesville (Front of Store) 

Transportation is also available to the Martinsburg VA Medical Center in West Virginia upon request. 
Transportation to other VA Medical facilities may also be available. Call CTS to inquire.