Bureau of Utilities is experiencing issues with after-hours emergencies and delays in getting people to the correct call location. - AFTER-HOURS EMERGENCY 410-848-4343



For After-Hours Water and Sewer Emergencies, call the Emergency Operations Center at 410.848.4343


2022 Water Quality Reports:

      Bark Hill         Freedom District        Pleasant Valley


Hampstead Wastewater Treatment Plant Upgrade Ribbon Cutting Ceremony

Hampstead Waste Water Treatment Plant Ribbon Cutting October 5, 2021
Ribbon Cutting of Hampstead Waste Water Treatment Center

New Enhanced Nutrient TanksNew Enhanced Nutrient Tanks 

Commissioner Weaver speaking at Ribbon Cutting
Commissioner Richard Weaver welcomes attendees

Watch the Ribbon Cutting Ceremony

The Bureau of Utilities is responsible for the operation and maintenance of water and wastewater systems and facilities in several specific areas of Carroll County.

Water: The Bureau operates and maintains the Freedom District water service system that provides drinking water to more than 10,000 customers in the greater Eldersburg / Sykesville area.  The main component of this service system is the Freedom District Water Treatment Plant.  This facility draws raw water from the Liberty Reservoir and is capable of producing as much as 4.0 MGD (million gallons per day) of drinking water using a membrane filtration method.  The Freedom District water service system also includes three active water storage tanks with a total capacity of 2.5 million gallons and approximately 120 miles of distribution mains.  In addition to this, two groundwater sources, the Raincliffe and Fairhaven wells provide a supplemental source of drinking water to the system.  

The Bureau is also responsible for the operation and maintenance of the Bark Hill water service system, which became operational in May of 1993; and the Pleasant Valley water service system, in operation since March of 1991.

In addition, the Bureau conducts meter readings and replacements, fire hydrant maintenance, system flushing and other maintenance requirements.  Water quality reports for the three service systems are provided on an annual basis via the links in the area above.

Wastewater: The Bureau operates and maintains a 0.9 MGD wastewater treatment plant in Hampstead, along with 35 miles of collection lines including seven sewer pumping stations. In the Freedom District, the Bureau is accountable for the entire collection system (98 miles), which includes eleven major sewer pumping stations that feed the Maryland Environmental Services Wastewater Treatment Plant.

Pleasant Valley Wastewater Treatment Plant became operational in March 1997, serving approximately 51 residences/businesses. The Bureau is also responsible for the operation and maintenance of several Board of Education facilities: South Carroll Wastewater Treatment Plant, Winfield Sewer Pumping Station, and Runnymede Wastewater Treatment Plant.


*To subscribe For area-specific notifications, use the Email Notifications links below.

"Can I get water from a Fire Hydrant?"

It is illegal to connect to a fire hydrant in Carroll County.  Fines can be imposed.

"Can I get a water bill credit for a toilet leak??"

Unfortunately, a toilet leak does not qualify for a credit on your water bill.